Payment Information

AVRWC offers our customer a variety of Payment Options:

Credit/Debit Electronic Check
Payment can be made on our web site or by calling 1-866-790-7710. Please have your six digit account number and six digit customer number available, you will be asked for this information. There is a processing fee of $2.95 for each transaction.
Proceed to Paymentus site to make payment. (You will be redirected to Paymentus for this transaction.)

Pre Authorized Payment:
Automatic withdrawal from your checking or Savings account. The amount of your bill will be paid by automatic deduction form your checking or savings account on the billing due date. You will continue to receive a statement, with the wording “DO NOT PAY” You are encouraged to carefully review your statement for accuracy. To sign up, please print out the Automatic Bill Payment SIGN-UP FORM and mail it to: Apple Valley Ranchos Water Company, PO Box 7005 Apple Valley CA 92307.

Wal-Mart:

You can now make a payment on your current bi-monthly bill at any participating Wal-Mart locations. You will need to take your current billing stub with you in order to make a payment. A fee of $.88 cents is charged for a payment that will post in three business days. If you want the payment to post the next business day the fee is $1.88

Mail:
Please mail your payment using the pre-encoded envelope enclosed with your billing statement. Or you can mail your payment to: P. O. Box 7005 Apple Valley Ca 92307. Please allow seven calendar days for us to receive payment.

AVRWC Office
Our office is open for payment Monday- Friday 8:00 am to 5:00pm, closed for all major holidays and weekends. Payment in the form of cash, check or money order is currently accepted.

Drop Box
AVRWC has a drop box located at the front of the building by the front door these payments are opened every morning after 8:00 am. Any payments made after 8:0 AM will be posted the following business day.

No Record of Payment

If AVRWC has no record of a payment, the following information is needed to conduct a search:
• Exact amount and form of payment
• If cash, information from the receipt
• If no receipt, when and where the payment was made.
• Who paid; you personally or a friend or relative
• If paid by check or money order, and if the item has cleared the bank, the check number and date the check cleared your account.

If the payment was mailed over seven (7) days prior, and the check has not cleared the bank, assume it is lost in the mail. We are unable to trace cash payments without a receipt. We will grant an extension of up to 10 days to resolve the matter.

Returned Checks

All checks that are returned from your bank unpaid are subject to a returned check charge. AVRWC will make every attempt to contact you if your check is returned; however, the responsibility to notify will remain with your banking institution.

Billing History & Analysis

Call our customer service department and we can provide you with a history of your bills and payments.